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Article Navigation >  Journal of University of Electronic Science and Technology of China  > 2005  >  34(1): 141-144

LIU Lei, TANG Xiao-wo. Study of Customer Service Level Based on Customer Demand Not Lost Completely[J]. Journal of University of Electronic Science and Technology of China, 2005, 34(1): 141-144.
Citation: LIU Lei, TANG Xiao-wo. Study of Customer Service Level Based on Customer Demand Not Lost Completely[J]. Journal of University of Electronic Science and Technology of China, 2005, 34(1): 141-144.
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Study of Customer Service Level Based on Customer Demand Not Lost Completely

  • 1.

    School of Economics and Management Southwest jiaotong University Chengdu 610031;

  • 2.

    School of Management Science,UEST of China Chengdu 610054

  • Received Date: 2004-02-25
  • Publish Date: 2005-02-15
  • By introducing the Customer Patience Value into inventory decision study, the customer service level model based on customer demand not lost completely is estabilished. The impact of Customer Patience Value on inventory cost was also analyzed in the model. Different from traditional models, the new model considers customers' choice of stockout, reflect the actual purchasing behavior more realistically. The introduction of Customer Patience Value in the model reflects the time value of customer demand, put forward the new way for enterprises laying down right inventory decisions in time-based competition.
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  • 1. 

    沈阳化工大学材料科学与工程学院 沈阳 110142

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Study of Customer Service Level Based on Customer Demand Not Lost Completely

  • 1. School of Economics and Management Southwest jiaotong University Chengdu 610031;
  • 2. School of Management Science,UEST of China Chengdu 610054
  • Received Date: 2004-02-25
  • Publish Date: 2005-02-15

Abstract: By introducing the Customer Patience Value into inventory decision study, the customer service level model based on customer demand not lost completely is estabilished. The impact of Customer Patience Value on inventory cost was also analyzed in the model. Different from traditional models, the new model considers customers' choice of stockout, reflect the actual purchasing behavior more realistically. The introduction of Customer Patience Value in the model reflects the time value of customer demand, put forward the new way for enterprises laying down right inventory decisions in time-based competition.

LIU Lei, TANG Xiao-wo. Study of Customer Service Level Based on Customer Demand Not Lost Completely[J]. Journal of University of Electronic Science and Technology of China, 2005, 34(1): 141-144.
Citation: LIU Lei, TANG Xiao-wo. Study of Customer Service Level Based on Customer Demand Not Lost Completely[J]. Journal of University of Electronic Science and Technology of China, 2005, 34(1): 141-144.
shu

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